Comunicació interna post-COVID

  1. Stefanu, Yanna 1
  2. Navia, Marcela 2
  1. 1 Antonio Valdivia Consultores e Infocaribe
  2. 2 Infocaribe
Journal:
Llengua, societat i comunicació: revista de sociolingüística de la Universitat de Barcelona

ISSN: 1697-5928

Year of publication: 2021

Issue Title: Reptes de la comunicació especialitzada

Issue: 19

Pages: 31-36

Type: Article

DOI: 10.1344/LSC-2021.19.4 DIALNET GOOGLE SCHOLAR lock_openOpen access editor

More publications in: Llengua, societat i comunicació: revista de sociolingüística de la Universitat de Barcelona

Abstract

This paper delves into the changes that have been implemented in companies’ internal communication as a result of lockdown restrictions due to COVID-19. The conclusions were obtained thanks to a study carried out by the authors with participation from large, medium and small companies, as well as non-profit entities, based in Spain or Colombia. The study was carried out during the initial period of lockdown and was intended as an in-depth look at the organisational changes and interpersonal relationships in business environments that were expected as a result of the pandemic. The importance of internal communication in relationships within the organisation arose spontaneously as a factor in participant contributions, as well as how managers should modify their communicative processes in the face of this novel situation. These are the contributions that are included in this article.

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