Aplicabilidade dos sistemas de qualidade na gestao hospitalar

  1. González Menorca, María Leonor 1
  2. Oliveira Salavessa, Maria do Rosário de 2
  1. 1 Universidad de La Rioja

    Universidad de La Rioja

    Logroño, España

    ROR https://ror.org/0553yr311

  2. 2 Isla - Higher Institute Of Management And Administration Of Santarém
Conocimiento, innovación y emprendedores: camino al futuro
  1. Ayala Calvo, Juan Carlos (coord.)

Publisher: Universidad de La Rioja

ISBN: 84-690-3573-8

Year of publication: 2007

Type: Book chapter

Institutional repository: lock_openOpen access Editor


In this paper we discuss total quality management and this applicability to hospital administration. We approach the subject by this historical context pointing out the consequences of quality systems, and their implementation in organizations. A number of factors involving in this implementation¿s process are discussed for their potential to lead organizations to success or failure. Such a discussion allows the development of a critical point of view on the subject aiming at enhacing managerial aspects of hospital administration.