Aplicabilidade dos sistemas de qualidade na gestao hospitalar
- María Leonor González Menorca 1
- Maria do Rosário de Oliveira Salavessa 2
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1
Universidad de La Rioja
info
- 2 Isla - Higher Institute Of Management And Administration Of Santarém
- Juan Carlos Ayala Calvo (coord.)
Publisher: Universidad de La Rioja
ISBN: 84-690-3573-8
Year of publication: 2007
Pages: 177
Type: Book chapter
Abstract
In this paper we discuss total quality management and this applicability to hospital administration. We approach the subject by this historical context pointing out the consequences of quality systems, and their implementation in organizations. A number of factors involving in this implementation¿s process are discussed for their potential to lead organizations to success or failure. Such a discussion allows the development of a critical point of view on the subject aiming at enhacing managerial aspects of hospital administration.