Aplicabilidade dos sistemas de qualidade na gestao hospitalar

  1. María Leonor González Menorca 1
  2. Maria do Rosário de Oliveira Salavessa 2
  1. 1 Universidad de La Rioja

    Universidad de La Rioja

    Logroño, España

    ROR https://ror.org/0553yr311

  2. 2 Isla - Higher Institute Of Management And Administration Of Santarém
Conocimiento, innovación y emprendedores: camino al futuro
  1. Juan Carlos Ayala Calvo (coord.)

Publisher: Universidad de La Rioja

ISBN: 84-690-3573-8

Year of publication: 2007

Pages: 177

Type: Book chapter


In this paper we discuss total quality management and this applicability to hospital administration. We approach the subject by this historical context pointing out the consequences of quality systems, and their implementation in organizations. A number of factors involving in this implementation¿s process are discussed for their potential to lead organizations to success or failure. Such a discussion allows the development of a critical point of view on the subject aiming at enhacing managerial aspects of hospital administration.