Enfoques de estudio y modelos de investigación sobre calidad y resultadosuna revisión crítica
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Universidad de La Rioja
info
ISSN: 1131-6837
Ano de publicación: 2009
Volume: 9
Número: 2
Páxinas: 89-110
Tipo: Artigo
Outras publicacións en: Management Letters / Cuadernos de Gestión
Resumo
This paper synthesizes the research based on the relationship between quality and performance. This review is carried out from different research design types: measures of quality management and business performance, and different research models. We focus our review on research studies written to analyze the relationship between TQM and business performance suggesting that some models that simultaneously use subjective and objective business performance measures could contribute to understand conclusion diversity on this field.