Enfoques de estudio y modelos de investigación sobre calidad y resultadosuna revisión crítica

  1. Marín Vinuesa, Luz María 1
  1. 1 Universidad de La Rioja
    info

    Universidad de La Rioja

    Logroño, España

    ROR https://ror.org/0553yr311

Journal:
Management Letters / Cuadernos de Gestión

ISSN: 1131-6837

Year of publication: 2009

Volume: 9

Issue: 2

Pages: 89-110

Type: Article

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More publications in: Management Letters / Cuadernos de Gestión

Abstract

This paper synthesizes the research based on the relationship between quality and performance. This review is carried out from different research design types: measures of quality management and business performance, and different research models. We focus our review on research studies written to analyze the relationship between TQM and business performance suggesting that some models that simultaneously use subjective and objective business performance measures could contribute to understand conclusion diversity on this field.

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