Cambios esperados en las funciones administrativas después de la emergencia sanitariaestudio en directivos de España y Colombia

Abstract

COVID-19 caused a worldwide paralysis. An asynchronous study among executive officers was developed, using the qualitative Delphi method, during the confinement stage, by a couple of companies, one from Colombia, another from Spain. Participants were human resources and marketing managers (some of them working in both areas) of large companies, SMEs, non-profit organizations, and professional unions, located in both countries. A forecast of expected changes in interpersonal relationships was the main objective of the study; however, as participants broadened the debate, topics related to administrative functions emerged. This paper focuses in the latter. Administrative planning was the most affected function by the pandemic. Organizational arranges like telecommuting became more common, their interaction and control difficulties raise concerns among directors. Strengthening trust and communication bonds is important. Decision making process was faster during the quarantine period, it is a lesson learned by the participants. Increased empathy to the personal necessities and functionality prevalence in the performance of administrative tasks are both in the future expected by participants.