Influencia de los indicadores no financieros sobre los resultados de las empresas inmersas en procesos TQMuna evidencia empírica

  1. Marín Vinuesa, Luz María 1
  2. Gimeno Zuera, Javier 2
  3. Ruiz-Olalla Corcuera, María del Carmen 1
  1. 1 Universidad de La Rioja
    info

    Universidad de La Rioja

    Logroño, España

    ROR https://ror.org/0553yr311

  2. 2 Universidad de Zaragoza
    info

    Universidad de Zaragoza

    Zaragoza, España

    ROR https://ror.org/012a91z28

Book:
Conocimiento, innovación y emprendedores: camino al futuro
  1. Ayala Calvo, Juan Carlos (coord.)

Publisher: Universidad de La Rioja

ISBN: 84-690-3573-8

Year of publication: 2007

Type: Book chapter

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Abstract

The implementation of quality management practices does not always lead to an improvement in the financial-economic results of firms. The support of management initiatives such as TQM with nonfinancial measures can contribute positively to the successful implementation of such initiatives. This study analyses the impact of non-financial measures on businesses that implement TQM practices in the Spanish furniture industry. Our study reveals a significant advantage in the result of companies that make greater use of these types of indicators. In contrast, however, this is not the case in companies that apply nonfinancial measures without implementing TQM processes. KEYWORDS: non-financial measures, TQM, financial-economic results, furniture industry

Data source: Dialnet