Mediating role of the six sigma implementation strategy and investment in human resources in economic success and sustainability

  1. García-Alcaraz, J.L. 1
  2. Alor-Hernández, G. 3
  3. Sánchez-Ramírez, C. 3
  4. Jiménez-Macías, E. 1
  5. Blanco-Fernández, J. 1
  6. Latorre-Biel, J.I. 2
  1. 1 Universidad de La Rioja
    info

    Universidad de La Rioja

    Logroño, España

    ROR https://ror.org/0553yr311

  2. 2 Universidad de Navarra
    info

    Universidad de Navarra

    Pamplona, España

    ROR https://ror.org/02rxc7m23

  3. 3 Instituto Tecnologico de Orizaba
    info

    Instituto Tecnologico de Orizaba

    Orizaba, México

    ROR https://ror.org/05vpj2s72

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Revista:
Sustainability

ISSN: 2071-1050

Año de publicación: 2018

Volumen: 10

Número: 6

Tipo: Artículo

DOI: 10.3390/SU10061828 SCOPUS: 2-s2.0-85047813530 GOOGLE SCHOLAR

Otras publicaciones en: Sustainability

Repositorio institucional: lock_openAcceso abierto Editor

Resumen

Six Sigma is a methodology widely used in manufacturing production to guarantee quality and several factors facilitate its success. This paper presents a structural equations model to identify the relationships between managerial commitment, Six Sigma implementation strategy, investments in human resources and the economic benefits obtained; and five hypotheses are proposed. These variables are also related to sustainability, especially human resources, a paradigm very combinable with Six Sigma. The model is evaluated using partial least squares and information obtained from 301 Mexican manufacturing companies from different industrial sectors. The results indicate that managerial commitment is the basis for Six Sigma success, but requires an adequate implementation strategy focused on customers and their needs, which must integrate an investment plan in human resources that is focused on training and teamwork. In addition, managers must have a reward program that encourages motivation and recognizes the achievements of the human resources involved. © 2018 by the authors.