Role of human knowledge and communication on operational benefits gained from Six sigma
- García-Alcaraz, J.L. 2
- Avelar-Sosa, L. 2
- Latorre-Biel, J.I. 3
- Jiménez-Macías, E. 1
- Alor-Hernández, G. 4
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1
Universidad de La Rioja
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2
Universidad Autónoma de Ciudad Juárez
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3
Universidad de Navarra
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4
Instituto Tecnologico de Orizaba
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ISSN: 2071-1050
Año de publicación: 2017
Volumen: 9
Número: 10
Páginas: 1721
Tipo: Artículo
beta Ver similares en nube de resultadosOtras publicaciones en: Sustainability
Resumen
Six Sigma (SS) is a production philosophy focused on human experiences and knowledge, aimed to minimize defects of products and services. The appropriate implementation of SS requires an education process, reliable data analysis, efficient didactic material, statistical techniques and human knowledge to improve communication and operational benefits. In this article, we present a structural equation model integrating those aspects as latent variables and relating them with ten hypotheses. Data for hypothesis validation were gathered among 301 manufacturing companies, and assessed using partial least squares (PLS) to estimate direct, indirect, and total effects. As results, we found that access to reliable information, trusted analysis and knowledgeable management are crucial for SS implementation at the problem definition stage. Likewise, to execute and control SS projects, it is important to be trained in statistical techniques through clear didactic materials. © 2017 by the authors.