Theoretical Foundation of the EFQM Model: the Resource-Based View

  1. Ruiz-Carrillo, J.I.C. 1
  2. Fernández-Ortiz, R. 1
  1. 1 Universidad de La Rioja
    info

    Universidad de La Rioja

    Logroño, España

    ROR https://ror.org/0553yr311

Revista:
Total Quality Management&Business Excellence

ISSN: 1478-3371

Año de publicación: 2005

Volumen: 16

Número: 1

Páginas: 31-55

Tipo: Artículo

DOI: 10.1080/1478336042000309857 SCOPUS: 2-s2.0-12144255399 WoS: WOS:000225711500003 GOOGLE SCHOLAR

Otras publicaciones en: Total Quality Management&Business Excellence

Repositorio institucional: lock_openAcceso abierto Editor

Resumen

This paper analyses in detail the European quality model and proves that it uses, as implicit theoretical basis, a brand-new organizational theory, i.e. the resource-based view. It analyses the usefulness of the EFQM model to identify the most representative resources and capabilities of the enterprise that allow us to identify what part of its structure generates the key resources to create competitive advantages. This work confirms the merits of the EFQM quality model as an effective tool to measure the basis of the competitive advantage of a given organization. Its main contribution lies in the theoretical support of a quality model widely used by European enterprises.