Dimensions and basic emotions: A complementary approach to the emotions produced to tourists by the hotel

  1. Pelegrín-Borondo, J. 1
  2. Juaneda-Ayensa, E. 1
  3. González-Menorca, L. 1
  4. González-Menorca, C. 1
  1. 1 Universidad de La Rioja

    Universidad de La Rioja

    Logroño, España

    ROR https://ror.org/0553yr311

Journal of Vacation Marketing

ISSN: 1356-7667

Year of publication: 2015

Volume: 21

Issue: 4

Pages: 351-365

Type: Article

DOI: 10.1177/1356766715580869 SCOPUS: 2-s2.0-84942768075 WoS: WOS:000361975900005 GOOGLE SCHOLAR

More publications in: Journal of Vacation Marketing


Cited by

  • Scopus Cited by: 16 (07-05-2023)
  • Web of Science Cited by: 13 (20-05-2023)
  • Dimensions Cited by: 15 (30-03-2023)

SCImago Journal Rank

  • Year 2015
  • SJR Journal Impact: 1.138
  • Best Quartile: Q1
  • Area: Tourism, Leisure and Hospitality Management Quartile: Q1 Rank in area: 14/98


  • Social Sciences: A

Scopus CiteScore

  • Year 2015
  • CiteScore of the Journal : 2.7
  • Area: Tourism, Leisure and Hospitality Management Percentile: 76


(Data updated as of 30-03-2023)
  • Total citations: 15
  • Recent citations: 3
  • Field Citation Ratio (FCR): 4.55


Emotions are crucial to explaining consumer behavior. Following an in-depth review of the literature, we identified three types of emotional stimuli affecting consumers: emotions produced by the item being purchased, emotions related to various aspects of the evaluation process, and emotions stemming from factors unrelated to the purchase itself. Previous studies have identified two approaches to analyzing emotions, namely, a categorical approach, which looks at basic emotions, and a dimensional one, which studies the dimensions of the emotions. Although these approaches are thought to be complementary, very few studies have been conducted on the subject, and none have specifically examined it in the context of the tourism industry. We have thus conducted a detailed and empirical study measuring the basic emotions and emotional dimensions elicited by hotels in 841 tourists. We demonstrate the existence of differences in both basic emotions and emotional dimensions among tourists and the additional benefit of using both approaches to study them. The results of this research will facilitate the design of appropriate marketing strategies, thereby helping hospitality managers adapt to the different established tourism segments defined by emotions. © 2015, © The Author(s) 2015.